Getting it to you, or back to us

Delivery

We deliver islandwide across Singapore. Delivery fees and timing depend on the speed you choose, and we always confirm the exact fee with you before you pay. There are no surprise charges at the door.

• Standard delivery: a few working days, confirmed when you order.
• Same-day and urgent delivery: often possible. Message us on WhatsApp with your postcode before you order and we will tell you straight whether we can do it.
• Personalised items: embroidery takes 7 to 9 working days before your order ships, so plan gift dates around that.
• Self-collection: possible by arrangement at our Ubi location. Message us first so we can prepare your order.

Returns and exchanges

Unused items in their original packaging can be returned or exchanged within 7 days of delivery. Contact us on WhatsApp or email first with your order details so we can arrange the return.

Personalised items are made to order with your child's name, so they cannot be returned or exchanged unless there is a defect or we made an error. If we got the name wrong, we remake it or refund you, your pick.

For hygiene reasons, opened bath, skincare and feeding items cannot be returned unless faulty.

Damaged or wrong items

Tell us within 7 days of delivery with a photo of what arrived. We will replace the item or refund you, and we will sort the courier side ourselves.